ARRIVAL OF GUESTS

• Arrival is after 15.00, except by prior appointment at another agreed time.
• Based on the personal document, the guest is registered.
• Only registered guests can stay in the apartment. Visits must be notified to us.
• When taking over the apartment, the equipment and inventory listed in the list of equipment and inventory are checked.

DEPARTURE OF GUESTS

• Departure by 10.00, unless otherwise agreed.
• For shorter stays than originally agreed with the reservation, daily prices are charged according to the valid price list.
• Upon departure, the guest checks with the owner if the installation, equipment and accessories correspond to the taken inventory.
• The guest is obliged to compensate or reimburse the damage caused during his stay on the furniture, floor, windows, doors, equipment or on the building and its surroundings (eg garden, hallway…) in the amount of money before his departure.
• Guest-related services and compensation for damages are paid by the guest to the owner.
• In case of early departure, you must announce your departure at least one day before departure by 10.00 am, otherwise another day of stay is charged according to the price list.
• When leaving, check all the rooms in case of forgotten things.
• Do not leave any food, garbage and waste in the apartments, the refrigerator should be turned off.
• The dishes must be washed, dried and stored in cupboards, otherwise the guest may be charged a fee for additional cleaning.

GENERAL

• During your absence, the door of the apartment should be locked, windows closed, lighting and all electrical appliances (TV, stove) turn off and turn off the water.
• To turn on the heating, make sure the radiators are open. When using the air conditioner, please keep the windows and doors closed. Please do not waste hot water unnecessarily and do not throw away the towels after the first use.
• Smoking is not allowed in the apartments.
• Pets are not allowed.
• Accommodation units are not rented out for boys ‘, girls’ and similar parties.
• Please separate waste.
• The owner does not assume any responsibility for money, jewelry, securities and other items that guests keep in the apartment and cars.
• Parking in front of the apartment is at your own risk.
• The owner of the facility has the right to enter the apartment in the absence of the guest, in special circumstances, to prevent possible damage or danger.
• Do not disturb the order, peace and respect the above rules, especially at night (from 22.00 to 07.00) and during the afternoon rest (from 15.00 to 17.00).
• In case of non-compliance with the rules of the house rules, the owner has the right to cancel the guest’s further stay in the apartment, without reimbursement of rental costs.
• In case of inadequate equipment that does not belong in the room or apartment, the guest should agree with the owner on the method and cost of storage.

RESERVATION CONDITIONS

Upon written confirmation of the reservation, in case of a request, 30% of the total amount of the planned stay must be paid. The method of payment is possible in cash, by bank transfer or by credit card. The reservation is provided after receiving the advance payment and a written confirmation from AGOTNIK d.o.o. For some cases of rental or reservation, different conditions may be agreed and applied than those stated in these general notices and conditions of stay. Guests who are not registered in the room or apartment and have not paid for the stay are not allowed to stay overnight.

COMPLAINTS AND COMPLAINTS

The guest must complain about irregularities or deficiencies on the spot on the same day as he finds out about the irregularity. In case the complaint could be resolved on the spot (for example, lack of cleanliness, equipment, location,…), and the guest did not inform the service provider about the irregularities, it is considered that the guest agreed with the service. The guest can file a written complaint no later than eight days after the end of the stay. The complaint must be substantiated, with appropriate evidence or a certificate, sent to the address:

Agotnik d.o.o.,
Stara Fužina 145,
4265 Bohinjsko jezero
Slovenija

Dear guests!
We wish you a pleasant stay and the realization of your wishes and plans for which you are or will come to our Bohinj! We are always at your disposal for additional questions and information.

Agotnik d.o.o